Fundamentals of Freshservice (IT helpdesk)
Learn how to setup and use Freshservice
2 hours of content
What you'll learn
- As an administrator, you will learn how to set up and use Freshservice.
Covers Freshservice setup for administrators, including email configuration, business hours, SLAs, requester groups, and agent management. Learners can configure and operate a Freshservice helpdesk for an organization and manage basic administrative workflows.
Who this course is for
Ideal for IT administrators or support staff who need to set up and use Freshservice.
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